Returns & Refund Policy

At WisWall.shop, customer satisfaction is important to us. If your purchase does not meet your expectations, eligible physical items may be returned within 30 days from the delivery date, subject to the conditions outlined below.

Eligibility for Returns

To be accepted, returned items must:

  • Be unused and in the same condition as received

  • Include original packaging, accessories, and any included hardware

  • Be supported by valid proof of purchase (such as an order confirmation or receipt)

  • Not be custom-made or modified beyond the standard options offered on the product page

Items that do not meet these criteria may not qualify for a refund or exchange.

Return Authorization Process

All returns require prior approval. To begin the process, contact us at contact@wiswall.shop.

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Instructions for secure packaging

  • A Return Authorization Number (RA#), which must be clearly visible on the package

Returns sent without authorization will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please notify us promptly. This includes:

  • Damaged products (such as frames, prints, or packaging)

  • Incorrect item, size, or design received

  • Missing parts or hanging hardware

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized products (for example, items with added text or images)

  • Final sale or clearance products

  • Items damaged after delivery due to misuse or improper care

Exchanges

If you wish to exchange an item, you will need to return the original product following the approved return process and place a new order separately. Approved returns may be refunded and used toward a new purchase.

Refund Timeline

After your return is received and inspected (typically within 3–5 business days), we will inform you of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Additional processing time of 3–10 business days may apply depending on your bank or payment provider

Contact Information

For return requests or questions, please contact us:

WisWall.shop
Email: contact@wiswall.shop
Phone: +1 385 783 7751
Address: 2178 S 1000 W, Syracuse, UT 84075, USA